Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.

Learn how to configure a suggested knowledge article in the Voice AI channel. A suggested Pega Knowledge article provides information related to the...

Learn how to suggest tasks to customer service agents. You will learn how to configure dynamic suggestions using the Pega Customer Decision Hub.

In this module, learn how to set up the portal and manage configurations to meet your business needs. 

A customer service representative (CSR) logs into the telephony system and controls calls using the Pega Call™ desktop. Learn how the CSR uses the...

Mit Unit-Test-Regeln wird sichergestellt, dass Anwendungskonfigurationen sich erwartungsgemäß verhalten.

Learn how to improve the performance of your next-best-action strategy by testing the configuration of engagement policies against a set of customers.

One of the critical parts of building an accessible product is to understand how to test the product throughout the development process. Learn about...

This module explains the various practices and strategies that you can take when testing Pega Platform™ applications, as well as the metrics that you...