The Pega Business architect serves as a liaison between the business function and the technical development team to ensure that the Pega solution...

Pega Platform™ uses a Rule resolution process and various Rule statuses to determine the most appropriate Rule instance to apply in a situation...

Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...

Deploy and assign automation packages to Pega Robot Manager. Advance packages from development to production deployment levels. Manage deployed...

Determine project cost and schedule by estimating staffing and timelines with the Estimator tool. The Estimator is a discovery tool that provides an...

Learn the structure of a robotic solution along with proper naming conventions for the projects contained within the solution. Students must also...

Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.

Learn how to configure a suggested knowledge article in the Voice AI channel. A suggested Pega Knowledge article provides information related to the...

Developers and coders, when presented with a new project, begin typing code and using the language methods and functions as well as standard language...