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2 Std. 35 Min.
Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...
3 Std. 54 Min.
Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...
Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Diagnosing performance issues requires understanding the root cause of an issue. For example, a user might report that an application takes a minute...
1 Std. 25 Min.
Pega Platform™ provides tools to evaluate application performance through performance statistics and events that help you distinguish between...
Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...
The Human Resources (HR) department has noticed that the open positions screen of the candidate case type has been loading the list of positions...
Your customer, U+ Bank, wants to speed up email interactions for address changes by pre-populating cases with the correct values. For address change...
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