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Exploring suggested next best actions in a contact center

  • Challenge

    Exploring suggested next best actions in a contact center

    2 Aufgaben

    10 Min.

    Pega Customer Service 8.8 Visible to: All users
  • U+ Bank, a retail bank, created rich and rewarding experiences for its customers by presenting personalized next-best-action recommendations to...

Integrating external customer service data

Leveraging reports in the contact center

Modifying an existing service request type

  • Challenge

    Modifying an existing service request type

    1 Aufgabe

    5 Min.

    Pega Customer Service 8.7 Visible to: All users
  • U+ Insurance wants to modify the user interface of its existing Change Beneficiary service request case type. During the intake stage, when selecting...

Routing email based on content

Suggesting a reply based on email content

Updating a dialog

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