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Authenticating customers using Digital Messaging
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Modul
Authenticating customers using Digital Messaging
2 Themen
20 Min.
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Authentication helps prevent malicious or unauthorized users from hijacking data. In this module, you learn how Pega Customer Service™ authenticates...
Best practices for the Pega Cosmos design system
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Modul
Best practices for the Pega Cosmos design system
7 Themen
1 Std. 45 Min.
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In this module, learn the best practices for designing in the Pega Cosmos design system, including how to work with general design standards, theming...
Best practices of the Pega Constellation design system
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Modul
Best practices of the Pega Constellation design system
10 Themen
2 Std. 5 Min.
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In this module, learn the best practices for designing in the Pega Constellation design system, including how to work with general design standards...
Business conditions
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Modul
Business conditions
2 Themen
20 Min.
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Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...
Call transfers
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Modul
Call transfers
2 Themen
15 Min.
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Learn about the different types of transfers available in Pega Call and how you can transfer a call from one agent to another in the Interaction...
Configuring chat queues and routing
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Modul
Configuring chat queues and routing
5 Themen
40 Min.
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You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...
Configuring common phrases for agents
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Modul
Configuring common phrases for agents
1 Thema
10 Min.
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Learn how to provide customer service agents with a set of common phrases so that the agents can insert preapproved phrases into their responses to...
Configuring customer verification
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Modul
Configuring customer verification
2 Themen
20 Min.
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The Customer verification feature provides a pool of security questions that a customer service representative (CSR) can use to verify customer...
Configuring Digital Messaging Manager
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Modul
Configuring Digital Messaging Manager
8 Themen
1 Std. 10 Min.
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The Digital Messaging Manager lets you add chat connections and social messaging platforms to your Digital Messaging channel interface. The Digital...
Configuring Pega Knowledge troubleshooters
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Modul
Configuring Pega Knowledge troubleshooters
3 Themen
30 Min.
Pega Customer Service 8.7 -
Learn how to configure Pega Knowledge™ troubleshooters for a Pega Customer Service™ application and provide dynamic diagnostics capabilities to help...