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Distributing work to robots
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Modul
Distributing work to robots
6 Themen
40 Min.
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One of the most crucial elements of using Pega Robot Manager is to ensure that unattended robots have the proper access to its work group and...
Email bot cases and responses
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Modul
Email bot cases and responses
2 Themen
25 Min.
Pega Platform 8.8 -
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Email Manager portal
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Modul
Email Manager portal
6 Themen
55 Min.
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The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...
Enhanced interrogation options
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Modul
Enhanced interrogation options
6 Themen
45 Min.
Pega Robotic Automation 22.1 -
To perform more complex actions in Pega Robot Studio, you must use different approaches than just the default interrogation options. Robot Studio...
Error resolution and troubleshooting
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Modul
Error resolution and troubleshooting
4 Themen
30 Min.
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Attended and unattended robots can encounter various issues that affect their performance and task completion. Learn how to identify, resolve, and...
Establishing the robotic infrastructure
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Modul
Establishing the robotic infrastructure
4 Themen
35 Min.
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A robotics administrator must understand how Pega Robot Manager works in the Enterprise Class Structure of Pega Platform™. Learn how Robot Manager...
Extending Constellation UI options
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Modul
Extending Constellation UI options
5 Themen
1 Std. 10 Min.
Pega Platform '23 -
Explore the integration of Constellation with Portals, SDKs, Web Embed, and the Constellation DX API to extend Pega Platform™ functionality beyond the...
Guiding a customer service agent with dialogs
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Modul
Guiding a customer service agent with dialogs
2 Themen
15 Min.
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Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.
Implement PDF files with robotic automations
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Modul
Implement PDF files with robotic automations
7 Themen
57 Min.
Pega Robotic Automation 19.1 -
Often clients create or receive PDF files within a process that require the user to manually edit form fields or validate the fields and data to...
Implementing Interaction Framework
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Modul
Implementing Interaction Framework
6 Themen
37 Min.
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Implementing the Interaction Framework methodology allows the developer to recognize its strength in the development process for creation of unique...