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Defining a reporting strategy

Dev Studio overview

Designing reports with multiple sources

Measuring system performance

Monitoring your contact center with Insights

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    Monitoring your contact center with Insights

    2 Themen

    15 Min.

    Visible to: All users
  • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Next best action in omnichannel environments

Pega Customer Service performance considerations

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    Pega Customer Service performance considerations

    3 Themen

    30 Min.

    Pega Customer Service 8.8 Visible to: All users
  • Reviews the performance guidelines to use when implementing Pega Customer Service™ applications. Learn about performance, best practices for data...

Pega GenAI

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    Pega GenAI

    2 Themen

    15 Min.

    Visible to: All users
  • Learn how Pega GenAI™ helps enhance the application development experience and improves business processes and client interactions.

Pega GenAI in 1:1 Pega Operations Manager

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    Pega GenAI in 1:1 Pega Operations Manager

    2 Themen

    20 Min.

    Pega Customer Decision Hub '23 Visible to: All users
  • In Pega 1:1 Operations Manager, learn how Automated insights combine the power and features of Pega Value Finder analysis with Pega GenAI™ to detect...

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