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Dev Studio – Übersicht
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Modul
Dev Studio – Übersicht
2 Themen
20 Min.
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Mit Dev Studio können Entwickler das im App Studio konfigurierte Anwendungsverhalten erweitern. Erfahren Sie, wie Sie mit Dev Studio die Konfiguration...
Sizing a Pega Platform project
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Modul
Sizing a Pega Platform project
2 Themen
25 Min.
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Determine project cost and schedule by estimating staffing and timelines with the Estimator tool. The Estimator is a discovery tool that provides an...
eBusiness Services
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Modul
eBusiness Services
4 Themen
40 Min.
Pega Client Lifecycle Management for Financial Services 8.8 -
The eBusiness Services architecture improves automation and customer satisfaction by providing integration and business data layers to services such...
Enriching data with third party providers
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Modul
Enriching data with third party providers
2 Themen
20 Min.
Pega Client Lifecycle Management for Financial Services 8.8 -
Data enrichment and eBusiness Services architecture improve automation and customer satisfaction. Learn how the Encompass integration improves data...
Simulating an external data source
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Modul
Simulating an external data source
1 Thema
25 Min.
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During development, before database integrations are configured. You can simulate an external data source to test functionality when a data source is...
Field values
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Modul
Field values
1 Thema
15 Min.
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Learn how to use field value rules to define items in a selection list presented to end users, which enables you to restrict the values of a property...
Guiding a customer service agent with dialogs
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Modul
Guiding a customer service agent with dialogs
2 Themen
15 Min.
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Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.
Integrating external data
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Modul
Integrating external data
2 Themen
20 Min.
Pega Customer Service 8.8 -
In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...
Presenting suggestions for agents
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Modul
Presenting suggestions for agents
4 Themen
35 Min.
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During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Role of a Pega Business Architect
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Modul
Role of a Pega Business Architect
2 Themen
30 Min.
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The Pega Business architect serves as a liaison between the business function and the technical development team to ensure that the Pega solution...