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Configuring a coaching tip
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Challenge
Configuring a coaching tip
2 Aufgaben
15 Min.
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You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...
Configuring a common phrase
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Challenge
Configuring a common phrase
2 Aufgaben
15 Min.
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Your company wants to set up a consistent greeting for customer service agents to use when sending emails to customers. The message thanks the...
Customizing the user interface for agents
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Challenge
Customizing the user interface for agents
2 Aufgaben
15 Min.
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You have been asked to make the following changes to the Pega Customer Service user interface, which is displayed when customer service representative...
Updating a dialog
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Challenge
Updating a dialog
1 Aufgabe
15 Min.
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U+ Bank wants their CSRs to be more formal when interacting with customers. You have been asked to update the dialog in the Address Change service...
Cloud Engineering & Administration
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Instructor Led Training
Cloud Engineering & Administration
5 days
Pega Infinity Pega Flex learning combines Pega Academy’s self-paced content with scheduled instructor-led training (ILT) and faster time-to-value options. -
Prepare for day-to-day engineering operations by learning how to perform system activities in the environments of your Pega Platform™ applications.
L...
DevOps
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Instructor Led Training
DevOps
2 days
Pega Diagnostic Center -
Prepare for day-to-day engineering operations by learning how to perform system activities in the environments of your Pega Platform™ applications.
D...
Pega Diagnostic Center
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Instructor Led Training
Pega Diagnostic Center
2 days
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Prepare for day-to-day engineering operations by learning how to perform system activities in the environments of your Pega Platform™ applications.
P...