Search
Customizing the user interface for agents
-
Challenge
Customizing the user interface for agents
2 Aufgaben
15 Min.
-
You have been asked to make the following changes to the Pega Customer Service user interface, which is displayed when customer service representative...
Integrating external customer service data
-
Challenge
Integrating external customer service data
5 Aufgaben
30 Min.
-
A REST service has been created to access contact data for a customer. Your task is to access that data to replace the sample data.
Use the following...
Updating a dialog
-
Challenge
Updating a dialog
1 Aufgabe
15 Min.
-
U+ Bank wants their CSRs to be more formal when interacting with customers. You have been asked to update the dialog in the Address Change service...