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Configuring common phrases for agents
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Modul
Configuring common phrases for agents
1 Thema
10 Min.
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Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...
Creating workgroups and assignment types in Pega Robot Manager
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Modul
Creating workgroups and assignment types in Pega Robot Manager
1 Thema
10 Min.
Pega Robot Manager 8.5.1 -
Create work groups and assignment types directly in Pega Robot Manager.
Customizing the customer service user interface
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Modul
Customizing the customer service user interface
2 Themen
15 Min.
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Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...
Debugging
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Modul
Debugging
3 Themen
22 Min.
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Regardless of the programming and developing environment, developers use debugging concepts to test and rework the program continually. Those same...
Debugging in Pega Robot Studio
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Modul
Debugging in Pega Robot Studio
4 Themen
25 Min.
Pega Robotic Automation 22.1 -
Regardless of the programming and developing environment, developers use debugging concepts to test and rework the program continually. Those same...
Defining a reporting strategy
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Modul
Defining a reporting strategy
4 Themen
1 Std. 55 Min.
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Defining a reporting strategy goes beyond creating reports in Pega Platform™. Many organizations use a data warehousing solution and have distinct...
Deploying and assigning robotic automations
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Modul
Deploying and assigning robotic automations
6 Themen
1 Std. 5 Min.
Pega Robot Manager 8.5.3 -
Deploy and assign automation packages to Pega Robot Manager. Advance packages from development to production deployment levels.
Diagnostic tools in Pega Robot Studio
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Modul
Diagnostic tools in Pega Robot Studio
4 Themen
30 Min.
Pega Robotic Automation 22.1 -
As with any application, robotic project errors that cannot be easily debugged or resolved happen in production. The diagnostic tools in Pega Robot...
Diagnostics
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Modul
Diagnostics
6 Themen
58 Min.
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As with any application, robotic solution errors occur in production that may not always be easily debugged or resolved. Diagnostics in Pega Robot...
Distributing work to robots
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Modul
Distributing work to robots
6 Themen
40 Min.
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One of the most crucial elements of using Pega Robot Manager is to ensure that unattended robots have the proper access to its work group and...