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Next best action and customer interactions
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Modul
Next best action and customer interactions
2 Themen
20 Min.
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The omnichannel Pega AI delivers the right action at every customer touch by crunching millions of data points in real time.
Learn how you can use...
Pega Customer Decision Hub for Collections
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Modul
Pega Customer Decision Hub for Collections
6 Themen
45 Min.
Pega Customer Service 8.8 -
Pega Collections uses the decision-management capabilities of Pega Customer Decision Hub™ to improve the success rate on collections cases. Learn how...
Pega Low-Code App Factory introduction
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Modul
Pega Low-Code App Factory introduction
2 Themen
22 Min.
Pega Platform 8.4 -
Learn about low-code development and review how Pega Low-Code App Factory aids in effectively scaling low-code in an enterprise.
Pega Process AI overview
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Modul
Pega Process AI overview
2 Themen
20 Min.
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Gain a greater understanding of the key features, capabilities, and benefits of Prediction Studio in Pega Process AI™ context. Prediction Studio is...
Pega Support
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Modul
Pega Support
2 Themen
25 Min.
Pega Cloud for Government -
Learn the basics of Pega Support and change management, including Scheduled Maintenance Windows, patches, updates, and the purpose of the Pega Change...
Predicting case completion
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Modul
Predicting case completion
1 Thema
15 Min.
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Pega Process AI™ can help to distinguish regular from complex claims. Complex claims often escalate into a lengthy process, which is not only costly...
Predicting fraud
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Modul
Predicting fraud
1 Thema
15 Min.
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Occasionally, an insurance claim might be erroneous or even fraudulent. To detect fraud and optimize the way in which the application routes work and...
Predicting missing the Service-Level Agreement
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Modul
Predicting missing the Service-Level Agreement
1 Thema
10 Min.
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Pega Process AI™ can help to distinguish regular from complex claims. Complex claims often escalate into a lengthy process, which is not only costly...
Presenting suggestions for agents
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Modul
Presenting suggestions for agents
4 Themen
35 Min.
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During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Case-Typ „Backlog“ untersuchen
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Challenge
Case-Typ „Backlog“ untersuchen
11 Aufgaben
30 Min.
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Sie sind gerade als Pega Business Architect in das GoGoRoad-Anwendungsentwicklungsprojekt eingestiegen.
GoGoRoad ist ein Kfz-Serviceunternehmen, das...