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Preparing Customer Decision Hub for development
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Modul
Preparing Customer Decision Hub for development
3 Themen
40 Min.
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Discover how to complete the essential setup tasks of the Pega Customer Decision Hub™ application through an automated, end-to-end process by using...
Routing email based on content
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Modul
Routing email based on content
3 Themen
25 Min.
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Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Training the email bot
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Modul
Training the email bot
2 Themen
20 Min.
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Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...
UI authoring in Constellation
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Modul
UI authoring in Constellation
5 Themen
50 Min.
Pega Platform '23 -
Explore how you can configure Views to create the user interface in a Constellation application.
UX design fundamentals
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Modul
UX design fundamentals
4 Themen
1 Std. 20 Min.
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Learn about the approach to UX and UX best practices that a lead system architect (LSA) applies in the creation of a Pega Platform™ application.
Adding a new property to an existing entity
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Challenge
Adding a new property to an existing entity
4 Aufgaben
20 Min.
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U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...
Adding clickstream data to a customer profile
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Challenge
Adding clickstream data to a customer profile
6 Aufgaben
30 Min.
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U+ Bank uses Pega Customer Decision Hub™ to present personalized credit card offers to its customers on its website. The data scientists want to...
Adding Portals and landing pages in Constellation applications
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Challenge
Adding Portals and landing pages in Constellation applications
5 Aufgaben
30 Min.
Pega Platform '23 -
Sweet Life stakeholders have decided to create different Portals so that the users of their Tell Us More application only have access to the...
Assigning Primary Fields, Case tabs, and more in Constellation
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Challenge
Assigning Primary Fields, Case tabs, and more in Constellation
6 Aufgaben
45 Min.
Pega Platform '23 -
Stakeholders at Sweet Life are extremely interested in how a Pega application built on the Constellation UI can make Case processing easier for Case...
Configuring conditional visibility in Constellation Views
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Challenge
Configuring conditional visibility in Constellation Views
3 Aufgaben
30 Min.
Pega Platform '23 -
Work on the Tell Us More application from Sweet Life Inc. continues. In this challenge, you are tasked with configuring the View associated with the C...