Search
Configuring a data source
-
Challenge
Configuring a data source
1 Aufgabe
15 Min.
-
As a system architect, there is a requirement for the contact identifier to be used in dialogs in the Contact category. You have been tasked with...
Configuring business conditions
-
Challenge
Configuring business conditions
2 Aufgaben
5 Min.
-
U+ Bank identifies that many customer are missing their payment due dates, resulting in late fees and negative impact on their credit score. To...
Creating a case from an email
-
Challenge
Creating a case from an email
4 Aufgaben
20 Min.
-
Your customer, U+ Bank, wants to speed up email interactions for address changes by pre-populating cases with the correct values. For address change...
Integrating external customer service data
-
Challenge
Integrating external customer service data
5 Aufgaben
30 Min.
-
A REST service has been created to access contact data for a customer. Your task is to access that data to replace the sample data.
Use the following...
Routing email based on content
-
Challenge
Routing email based on content
4 Aufgaben
15 Min.
-
U+ is a major company in the financial industry that wants to improve engagement with customers. U+ has recently opened an email channel where...
Setting up data ingestion
-
Challenge
Setting up data ingestion
7 Aufgaben
40 Min.
-
The project team at U+ Bank performed a data mapping workshop and mapped its existing data model to Pega Customer Decision Hub™ and structured the...
Setting up integration to store data into Pega using realtime REST JSON
-
Challenge
Setting up integration to store data into Pega using realtime REST JSON
8 Aufgaben
1 Std.
Pega Customer Decision Hub 8.7 -
MyOrg has decided to partner with Pega to better support their ability to sell their software by introducing a new integration component that will...
Suggesting a reply based on email content
-
Challenge
Suggesting a reply based on email content
4 Aufgaben
15 Min.
-
Your team asks you to update the Pega Customer Service™ email channel. The team wants to add a suggested reply for when a customer sends an email and...