Search
Application Development Intermediate
-
Mission
Application Development Intermediate
7 Module
7 Challenges
8 Std. 35 Min.
-
Take the next step in your journey towards mastering Application Development.
Constellation Adoption
-
Mission
Constellation Adoption
5 Module
11 Challenges
12 Std. 10 Min.
Pega Platform '23 -
Explore Pega's Constellation architecture and learn about building Views, debugging applications, and working directly with the DX API.
Note: This...
Pega Voice AI
-
Mission
Pega Voice AI
7 Module
2 Std. 25 Min.
-
Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
CSRs receive...
Senior System Architect
-
Mission
Senior System Architect
3 Missions
11 Module
11 Challenges
1 day 8 Std. 55 Min.
-
The Senior System Architect mission continues the journey to increase your knowledge of application development on Pega Platform™. The modules in this...
Business conditions
-
Modul
Business conditions
2 Themen
20 Min.
-
Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...
Form autofill
-
Modul
Form autofill
3 Themen
20 Min.
-
Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...
Fundamental concepts of Constellation
-
Modul
Fundamental concepts of Constellation
3 Themen
40 Min.
Pega Platform '23 -
Explore the fundamentals of Constellation, the new architecture, design system, and user interface (UI) of Pega Infinity™.
Pega Voice AI introduction
-
Modul
Pega Voice AI introduction
2 Themen
25 Min.
-
Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...
Presenting suggestions for agents
-
Modul
Presenting suggestions for agents
4 Themen
35 Min.
-
During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Script adherence
-
Modul
Script adherence
3 Themen
20 Min.
-
Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...