Search
Business Agility in 1:1 Customer Engagement
-
Mission
Business Agility in 1:1 Customer Engagement
5 Module
3 Challenges
3 Std. 50 Min.
-
This mission is designed for business users, line of business (LOB) heads, marketing operations personnel, or anyone looking to understand how to...
Deployment Manager for 1:1 Customer Engagement
-
Mission
Deployment Manager for 1:1 Customer Engagement
5 Module
5 Challenges
4 Std. 35 Min.
-
Learn how to leverage the out-of-the-box application pipelines that Deployment Manager provides to include branch merging, application packaging...
Business conditions
-
Modul
Business conditions
2 Themen
20 Min.
-
Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...
Monitoring your contact center with Insights
-
Modul
Monitoring your contact center with Insights
2 Themen
15 Min.
-
Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Presenting suggestions for agents
-
Modul
Presenting suggestions for agents
4 Themen
35 Min.
-
During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Configuring business conditions
-
Challenge
Configuring business conditions
2 Aufgaben
5 Min.
-
U+ Bank identifies that many customer are missing their payment due dates, resulting in late fees and negative impact on their credit score. To...
Leveraging reports in the contact center
-
Challenge
Leveraging reports in the contact center
4 Aufgaben
15 Min.
-
As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...