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Keyed Data Pages
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Modul
Keyed Data Pages
1 Thema
15 Min.
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Learn how to source data with a keyed Data Page to optimize performance and minimize data store operations in Pega Platform™.
Pega Low-Code App Factory introduction
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Modul
Pega Low-Code App Factory introduction
2 Themen
22 Min.
Pega Platform 8.4 -
Learn about low-code development and review how Pega Low-Code App Factory aids in effectively scaling low-code in an enterprise.
Pega Voice AI introduction
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Modul
Pega Voice AI introduction
2 Themen
25 Min.
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Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...
Script adherence
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Modul
Script adherence
3 Themen
20 Min.
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Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...
Web services
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Modul
Web services
1 Thema
15 Min.
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Learn how to use web services to expose application functionality and how to use Pega API so that your Pega Platform™ application can integrate with...
Suggested cases
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Modul
Suggested cases
3 Themen
25 Min.
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Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.
Suggested knowledge articles
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Modul
Suggested knowledge articles
3 Themen
20 Min.
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Learn how to configure a suggested knowledge article in the Voice AI channel. A suggested Pega Knowledge article provides information related to the...
Validating data against a pattern
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Modul
Validating data against a pattern
1 Thema
10 Min.
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Certain data, such as postal codes or identification numbers, may need to match a specific pattern of characters. To test data values against a...
Voice AI components
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Modul
Voice AI components
2 Themen
15 Min.
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Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these...
Working with Voice AI models
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Modul
Working with Voice AI models
2 Themen
15 Min.
Pega Customer Service 8.8 -
You can customize the models that Pega Voice AI uses to transcribe customer conversations and identify topics and entities. Working with Pega Support...