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Claim navigation in Pega Smart Claims Engine
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Modul
Claim navigation in Pega Smart Claims Engine
5 Themen
1 Std. 20 Min.
Pega Smart Claims Engine for Healthcare 8.6 -
This module details the claims user interface, describes the components of an Internal Control Number (ICN), reviews claim identifiers, and describes...
Coexistence for Constellation service requests
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Modul
Coexistence for Constellation service requests
5 Themen
40 Min.
Pega Customer Service 8.8 -
Learn how to configure Coexistence feature of the Pega Customer Service™ application. Coexistence feature allows you to use a Pega Platform™...
Coexistence for Theme UI-Kit service requests
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Modul
Coexistence for Theme UI-Kit service requests
4 Themen
30 Min.
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Learn how to configure Coexistence feature of the Pega Customer Service™ application. Coexistence feature allows you to use your Pega Customer Service...
Conduct usability testing
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Modul
Conduct usability testing
3 Themen
20 Min.
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Usability testing is a method for determining how easy an application is to use by testing the application with real users in a controlled setting...
Configuring a CTI Link
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Modul
Configuring a CTI Link
2 Themen
15 Min.
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The Pega Call™ CTI Link is the interface between the Pega Platform™ and a Computer Telephony Integration (CTI) platform. The CTI Link configuration...
Configuring an application overlay
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Modul
Configuring an application overlay
2 Themen
15 Min.
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An application overlay defines the scope in which business users can implement business changes, such as managing actions or modifying business rules...
Configuring Pega Call
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Modul
Configuring Pega Call
5 Themen
50 Min.
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The Pega Call configuration wizard guides you through connecting your telephony system to Pega Customer Service™. This module describes the settings...
Creating a Pega Platform application
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Modul
Creating a Pega Platform application
3 Themen
40 Min.
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Developing new applications from the ground up can be an overwhelming task for any organization and developer. Every application should adhere to an...
Creating a case from email
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Modul
Creating a case from email
2 Themen
20 Min.
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Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Creating custom tabs
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Modul
Creating custom tabs
2 Themen
25 Min.
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Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...