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Preparing Customer Decision Hub for development

Presenting suggestions for agents

  • Modul

    Presenting suggestions for agents

    4 Themen

    35 Min.

    Visible to: All users
  • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

Quality visualization for a Pega Platform application

  • Modul

    Quality visualization for a Pega Platform application

    3 Themen

    25 Min.

    All Products Visible to: All users
  • This module describes various quality metrics on the Application Quality dashboard to monitor the functional quality of a Pega Platform™ application...

Testing practices for Pega applications

  • Modul

    Testing practices for Pega applications

    4 Themen

    41 Min.

    All Products Visible to: All users
  • This module explains the various practices and strategies that you can take when testing Pega Platform™ applications, as well as the metrics that you...

Testing your application

The Deployment Manager pipeline

  • Modul

    The Deployment Manager pipeline

    5 Themen

    38 Min.

    Visible to: All users
  • This module covers the pipeline in Deployment Manager that has three elements to it, the application, the environments, and the process model. You...

Working with a deployment pipeline

  • Modul

    Working with a deployment pipeline

    6 Themen

    39 Min.

    Visible to: All users
  • In this module, learn how to create and edit a deployment pipeline. You also learn how to configure an application task and resolve intermediate...

Working with the Merge pipeline

  • Modul

    Working with the Merge pipeline

    5 Themen

    34 Min.

    All Products Visible to: All users
  • In this module, you will learn how to perform the following tasks:

    • Create and edit a Merge pipeline
    • Work with a branch, and then submit the branch...

Adding a new property to an existing entity

Adding clickstream data to a customer profile

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