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User Experience (UX) Design

Pega Theme Cosmos Section-Based UI for Designers

  • Mission

    Pega Theme Cosmos Section-Based UI for Designers

    1 Mission

    5 Module

    10 Std. 17 Min.

    Visible to: All users
  • The Pega Cosmos Designer Mission prepares you to conceptualize, plan, and prototype designs for a Pega application using the Pega Cosmos design system...

Business conditions

  • Modul

    Business conditions

    2 Themen

    20 Min.

    Visible to: All users
  • Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...

Monitoring your contact center with Insights

  • Modul

    Monitoring your contact center with Insights

    2 Themen

    15 Min.

    Visible to: All users
  • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Presenting suggestions for agents

  • Modul

    Presenting suggestions for agents

    4 Themen

    35 Min.

    Visible to: All users
  • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

Configuring business conditions

Leveraging reports in the contact center

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