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Managing customer interactions
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Modul
Managing customer interactions
4 Themen
30 Min.
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Voice AI provides tools to allow managers to monitor and evaluate interactions between a customer and a CSR. Managers can use real-time alerts and...
Managing data values for Business Architects
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Modul
Managing data values for Business Architects
5 Themen
1 Std. 15 Min.
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As a Pega Business Architect, understanding Pega's features for managing data integrity and accuracy throughout the Case Life Cycle is essential for...
Managing desktop runtime configurations remotely
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Modul
Managing desktop runtime configurations remotely
3 Themen
20 Min.
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With the ability to modify the runtime configuration files remotely from the Robot Manager portal, an administrator can adjust user and robot machines...
Managing government programs
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Modul
Managing government programs
5 Themen
40 Min.
Pega Government Platform '23 -
Agencies and departments manage many complex Government programs that require timely policy changes to benefit the constituents. Programs include...
Managing leads
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Modul
Managing leads
2 Themen
15 Min.
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Pega Sales Automation™ provides numerous features to manage leads intelligently. In this module, you learn how to automatically assign leads with lead...
Managing products
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Modul
Managing products
2 Themen
15 Min.
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Products are what you sell; they can be goods or services. In this lesson, you learn how to create a product hierarchy to store products and how to...
Managing prospect and customer data
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Modul
Managing prospect and customer data
1 Thema
10 Min.
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The structure of the prospect and customer data depend on if you use the business-to -business model (B2B) to sell to a business or if you use the...
Managing roles and users in Deployment Manager
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Modul
Managing roles and users in Deployment Manager
3 Themen
17 Min.
All Products -
In this module, you learn about the following aspects of Deployment Manager:
- Using the privileges that control access to the features available on...
Managing the sales forecast
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Modul
Managing the sales forecast
1 Thema
15 Min.
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Sales forecasts allow your organization to provide a realistic prediction of how much business you expect to close in a given period. Forecast...
Mashups and templates
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Modul
Mashups and templates
2 Themen
30 Min.
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In this module, learn where to use a mashup and mashups fit into the design of a Pega Platform™ solution. You review the importance of using design...