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Next best action and customer interactions
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Modul
Next best action and customer interactions
2 Themen
20 Min.
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The omnichannel Pega AI delivers the right action at every customer touch by crunching millions of data points in real time.
Learn how you can use...
Next best action in omnichannel environments
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Modul
Next best action in omnichannel environments
2 Themen
25 Min.
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Omnichannel AI in Pega Customer Decision Hub™ delivers the right action at every customer interaction by crunching millions of data points in real...
Next-Best-Action in an omnichannel environment
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Modul
Next-Best-Action in an omnichannel environment
2 Themen
25 Min.
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Pega’s omni-channel AI delivers the right action at every customer touch by crunching millions of data points in real-time.
Learn how you can use...
Next-Best-Action on digital
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Modul
Next-Best-Action on digital
2 Themen
25 Min.
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Learn about a typical cross-selling use case on the web channel and its four phases of implementation to improve 1-to-1 customer engagement, drive...
Nurturing leads and opportunities
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Modul
Nurturing leads and opportunities
5 Themen
30 Min.
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Sales representatives nurture leads and opportunities to win sales. In this module, you learn how to capture customer interactions and how the...
Offline projects explained
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Modul
Offline projects explained
4 Themen
45 Min.
Pega Mobile Client -
Before you begin any offline-related project with Pega Mobile Client™, learn how offline-enabled applications represent a significant paradigm shift...
Optimizing AI in the NBA Framework
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Modul
Optimizing AI in the NBA Framework
2 Themen
30 Min.
Pega Customer Decision Hub 8.7 -
Learn how to improve the predictive power of your adaptive models by configuring additional potential predictors. Input fields that are not directly...
Optimizing your next-best-action strategy
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Modul
Optimizing your next-best-action strategy
3 Themen
30 Min.
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Learn how to check the health of Pega Customer Decision Hub™ and improve the effectiveness of your next best actions.
Impact Analyzer, Scenario...
Organization of work for robots
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Modul
Organization of work for robots
6 Themen
55 Min.
Pega Robot Manager 8.8 -
Administrators must manage robots and assignment types in Robot Manager to ensure the robotic workforce processes work efficiently. Learn how to use...
Organizing your sales organization into territories
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Modul
Organizing your sales organization into territories
4 Themen
30 Min.
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A territory defines the hierarchical structure used to organize your sales team into groups. You can create and edit territories, assign operators to...