Módulo

Creating a Case from email

2 Temas

20 minutos

Visible para: All users

Applies to: Pega Customer Service '24.1

Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

Intermedio

Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Map key information in email content to case properties

Configure a Create Case routing rule

Test inbound email to verify that case properties are populated from email content

Case creation overview

5 minutos

Creating a Case from email

10 minutos

Cuestionario del módulo

5 minutos

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