One-to-one customer engagement

Familiarize yourself with the one-to-one customer engagement paradigm. Learn about the business problems Pega Customer Decision Hub™ can solve and discover how Pega's omni-channel AI delivers the right action during every customer interaction.

Principiante

Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Explain the basics of the Next-Best-Action approach.

Describe the purpose of Next-Best-Action Designer and its user interface.

Practique lo que ha aprendido en el siguiente Reto:

Using Self-study Buddy in Pega Academy v4

Disponible en la siguiente misión:

Pega Customer Decision Hub Foundation v10

Temas

Next-Best-Action paradigm

5 minutos

One-to-one Customer Engagement paradigm

10 minutos

Pega Customer Decision Hub overview

5 minutos

CDH Assistant overview

5 minutos

Cuestionario del módulo

5 minutos