Extending Service-Level Agreement configurations

You can configure more complex Service-Level Agreements to meet business needs that require delayed processing of an Assignment. Additionally, you can modify Urgency values for Case Types, Case instances, and Assignments to prioritize work according to your requirements.

Intermedio

Case Management

Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Identify the benefit of delaying Service-Level Agreement processing.

Configure a Service-Level Agreement Rule to delay service-level processing.

Identify the properties that influence Assignment Urgency.

Configure the default Urgency for a Case Type.

Override the default Urgency for a Case.

Practique lo que ha aprendido en el siguiente Reto:

Overriding Case Urgency v8

Disponible en la siguiente misión:

Case Management Intermediate v7

Temas

Delayed Service-Level Agreement processing

5 minutos

Assignment Urgency

15 minutos

Cuestionario del módulo

5 minutos