AI has the potential to deliver significant benefits, but improper controls can result in regulatory issues, public relations problems, and liability...

The customer composite provides a summary view of customer and account information to the CSR while processing a customer interaction. You can modify...

It is a regular data scientist task to inspect the health of the out-of-the-box Pega Customer Decision Hub™ predictions and the adaptive models that...

Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

The omnichannel Pega AI delivers the right action at every customer touch by crunching millions of data points in real time.

Learn how you can use...

Learn how to improve the predictive power of your adaptive models by configuring additional potential predictors. Input fields that are not directly...

Many customers still prefer to speak with an agent because they believe it helps them get to resolution faster. Customers expect a seamless experience...

Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in your existing desktop and...

This module provides an overview of the features and capabilities of Pega Customer Service™. Learn how to conduct an interaction as a customer service...