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Customer Service Developer
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Misión
Customer Service Developer
3 Misiones
3 Módulos
3 Retos
22 horas
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In this mission, students learn how to customize a Pega Customer Service™ application. Students can configure a chatbot with Digital Messaging and...
Customer Service Low-Code Developer
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Misión
Customer Service Low-Code Developer
5 Misiones
7 Módulos
6 Retos
1 day 15 horas 42 minutos
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Learn how easy it is to configure Pega Customer Service™ applications. You learn how to create new service cases for agents to interact with customers...
Email Bots for Pega Customer Service
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Misión
Email Bots for Pega Customer Service
4 Módulos
3 Retos
2 horas 35 minutos
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Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...
Pega Call
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Misión
Pega Call
6 Módulos
2 horas 15 minutos
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Learn how Pega Call™ ensures that your customer service application communicates with computer-telephony integration (CTI) systems for a seamless...
Pega Customer Service Case Management Edition
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Misión
Pega Customer Service Case Management Edition
2 Módulos
3 Retos
1 h 30 minutos
Pega Customer Service 8.7 -
In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...
Pega Customer Service Foundation
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Misión
Pega Customer Service Foundation
6 Módulos
3 Retos
3 horas 20 minutos
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Gain experience with several products that are a part of Pega Customer Service™. In this overview mission, you see how Pega Customer Service uses...
Pega Digital Messaging
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Misión
Pega Digital Messaging
8 Módulos
7 Retos
5 horas 40 minutos
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Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...
Pega Voice AI
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Misión
Pega Voice AI
7 Módulos
2 horas 25 minutos
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Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
CSRs receive...
Authenticating customers using Digital Messaging
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Módulo
Authenticating customers using Digital Messaging
2 Temas
20 minutos
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Authentication helps prevent malicious or unauthorized users from hijacking data. In this module, you learn how Pega Customer Service™ authenticates...
Business conditions
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Módulo
Business conditions
2 Temas
20 minutos
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Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...