Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...

Design reports to analyze Case data and provide insight into processes and workflows.

This module provides an overview of the test coverage metric and the process to generate test coverage reports. Learn how to generate user-level and...

Pega Email Bot™ can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Pega Platform™ provides an application development environment where Citizen Developers and System Architects alike create digital solutions to...

As a Pega Business Architect, understanding Pega's features for managing data integrity and accuracy throughout the Case Life Cycle is essential for...

In this module, you learn about the following aspects of Deployment Manager:

• Using the privileges that control access to the features available on...

In this module, you learn how to monitor deployments. You also learn about the pipeline reports and how can you use them to improve the performance of...

Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...