Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...

Pega Platform™ provides multiple ways to ensure the integrity of and ability to audit application data. Applications automatically track Actions...

• What is the Security Checklist?
• How do I access the Security Checklist?
• How to use the Security Checklist?/What is the purpose?
• What happens if I...

During development, before database integrations are configured. You can simulate an external data source to test functionality when a data source is...

Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.

Learn how to configure a suggested knowledge article in the Voice AI channel. A suggested Pega Knowledge article provides information related to the...

One of the critical parts of building an accessible product is to understand how to test the product throughout the development process. Learn about...

Capture and present data in your application to provide the information that is necessary to complete work. Configure relationships among data types...

Pega Platform™ automatically tracks actions performed, such as which operators worked on a case and when. You can enhance this capability by using...