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Pega tools that support Scrum for Business Architects

Configuring chat queues and routing

  • Módulo

    Configuring chat queues and routing

    5 Temas

    40 minutos

    Visible to: All users
  • You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...

Configuring Digital Messaging Manager

Regeln erstellen und aktualisieren

Low-code defined

Dev Studio – Übersicht

Sizing a Pega Platform project

Initiating a call from a messaging interaction

  • Módulo

    Initiating a call from a messaging interaction

    1 Tema

    10 minutos

    Pega Customer Service 8.8 Visible to: All users
  • Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...

MLOps

Next best action and customer interactions

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