In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...

You use Customer Service data sources to add external data objects into the Pega Customer Service™ application. Within data sources, you can specify...

In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...

This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and...

U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...

As a system architect, there is a requirement for the contact identifier to be used in dialogs in the Contact category. You have been tasked with...

U+ Bank wants to offer its employees lunch services by creating a service request in which employees can select and then submit what they want to eat...

A REST service has been created to access contact data for a customer. Your task is to access that data to replace the sample data.

Use the following...

U+ Bank has decided to improve the experience of its customers with personalized decisions that predictive and adaptive analytic models drive. To...