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24.1 Release notes
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Módulo
24.1 Release notes
2 Temas
25 minutos
Pega Platform '24.1 -
This module provides an overview of the significant changes and improvements in the Pega Infinity™ '24.1 release. Learn about the Pega GenAI™ features...
Configuring chat queues and routing
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Módulo
Configuring chat queues and routing
5 Temas
40 minutos
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You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...
Configuring Digital Messaging Manager
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Módulo
Configuring Digital Messaging Manager
8 Temas
1 h 10 minutos
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The Digital Messaging Manager lets you add chat connections and social messaging platforms to your Digital Messaging channel interface. The Digital...
Creating a Rule
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Módulo
Creating a Rule
5 Temas
45 minutos
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Pega Platform™ generates application code in the background by using Rules that describe how the application functions. In App Studio, Rules are...
Customer Decision Hub predictions
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Módulo
Customer Decision Hub predictions
3 Temas
35 minutos
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Discover the Pega Customer Decision Hub™ predictions in the Prediction Studio portal, a comprehensive workspace for Data Scientists who manage...
Debugging system performance
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Módulo
Debugging system performance
3 Temas
1 h
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Diagnosing performance issues requires understanding the root cause of an issue. For example, a user might report that an application takes a minute...
Defining prediction patterns
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Módulo
Defining prediction patterns
2 Temas
20 minutos
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Learn how to improve the predictive power of your adaptive models by configuring additional potential predictors in Pega Customer Decision Hub™. For...
Initiating a call from a messaging interaction
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Módulo
Initiating a call from a messaging interaction
1 Tema
10 minutos
Pega Customer Service 8.8 -
Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...
Measuring system performance
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Módulo
Measuring system performance
5 Temas
1 h 25 minutos
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Pega Platform™ provides tools to evaluate application performance through performance statistics and events that help you distinguish between...
Pega Customer Service performance considerations
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Módulo
Pega Customer Service performance considerations
3 Temas
30 minutos
Pega Customer Service 8.8 -
Reviews the performance guidelines to use when implementing Pega Customer Service™ applications. Learn about performance, best practices for data...