Search
Creating reports that combine data from multiple classes
-
Reto
Creating reports that combine data from multiple classes
2 Tareas
30 minutos
-
The business partners in the Human Resources (HR) department request two reports.
The first report must track the progress of candidate Cases...
Customizing the user interface for agents
-
Reto
Customizing the user interface for agents
2 Tareas
15 minutos
-
You have been asked to make the following changes to the Pega Customer Service user interface, which is displayed when customer service representative...
Leveraging reports in the contact center
-
Reto
Leveraging reports in the contact center
4 Tareas
15 minutos
-
As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...
Updating a dialog
-
Reto
Updating a dialog
1 Tarea
15 minutos
-
U+ Bank wants their CSRs to be more formal when interacting with customers. You have been asked to update the dialog in the Address Change service...