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Constellation Adoption
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Misión
Constellation Adoption
5 Módulos
11 Retos
12 horas 10 minutos
Pega Platform '23 -
Explore Pega's Constellation architecture and learn about building Views, debugging applications, and working directly with the DX API.
Note: This...
Pega Voice AI
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Misión
Pega Voice AI
8 Módulos
3 horas 20 minutos
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Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
CSRs receive...
Coexistence for Constellation service requests
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Módulo
Coexistence for Constellation service requests
5 Temas
40 minutos
Pega Customer Service 8.8 -
Learn how to configure Coexistence feature of the Pega Customer Service™ application. Coexistence feature allows you to use a Pega Platform™...
Coexistence for Theme UI-Kit service requests
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Módulo
Coexistence for Theme UI-Kit service requests
4 Temas
30 minutos
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Learn how to configure Coexistence feature of the Pega Customer Service™ application. Coexistence feature allows you to use your Pega Customer Service...
Creating a case from email
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Módulo
Creating a case from email
2 Temas
20 minutos
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Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Extending Constellation UI options
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Módulo
Extending Constellation UI options
5 Temas
1 h 10 minutos
Pega Platform '23 -
Explore the integration of Constellation with Portals, SDKs, Web Embed, and the Constellation DX API to extend Pega Platform™ functionality beyond the...
Fundamental concepts of Constellation
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Módulo
Fundamental concepts of Constellation
3 Temas
40 minutos
Pega Platform '23 -
Explore the fundamentals of Constellation, the new architecture, design system, and user interface (UI) of Pega Infinity™.
Modeling data in Constellation applications
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Módulo
Modeling data in Constellation applications
4 Temas
55 minutos
Pega Platform '23 -
Examine the important relationship between the Case Type Data Model, Field Types, and the Constellation UI.
Pega Customer Service Case Management Edition introduction
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Módulo
Pega Customer Service Case Management Edition introduction
3 Temas
20 minutos
Pega Customer Service 8.7 -
Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in your existing desktop and...
Routing email based on content
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Módulo
Routing email based on content
3 Temas
25 minutos
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Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...