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Email bot cases and responses
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Módulo
Email bot cases and responses
2 Temas
25 minutos
Pega Platform 8.8 -
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Email Manager portal
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Módulo
Email Manager portal
6 Temas
55 minutos
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The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...
Enabling accessibility features in applications
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Módulo
Enabling accessibility features in applications
1 Tema
20 minutos
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In Pega Platform™ applications, you can enable accessibility without reconfiguring the existing user interface (UI). For example, some users require...
Features of the Pega Constellation design system
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Módulo
Features of the Pega Constellation design system
5 Temas
1 h 15 minutos
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In this module, explore the principles, structure, and key elements of the Pega Constellation design system in more detail.
Features of the Pega Cosmos design system
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Módulo
Features of the Pega Cosmos design system
5 Temas
1 h 15 minutos
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In this module, explore the principles, structure, and key elements of the Pega Cosmos design system in more detail.
Form autofill
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Módulo
Form autofill
3 Temas
20 minutos
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Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...
Full Case Views
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Módulo
Full Case Views
1 Tema
25 minutos
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Learn about low-code modular development in Pega Constellation by authoring your applications with Views, templates, and widgets. Discover the...
Grouping fields in Views
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Módulo
Grouping fields in Views
1 Tema
10 minutos
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Group fields to improve UI presentation and provide a cleaner, improved user experience (UX).
Intelligent routing
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Módulo
Intelligent routing
4 Temas
1 h
Pega Platform 8.8 -
Pega Email Bot™ can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Pega case management for designers
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Módulo
Pega case management for designers
10 Temas
1 h 50 minutos
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In this module, you learn about the case management capabilities of Pega Platform™ as they apply to user experience designers.