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Pega Customer Service Case Management Edition
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Misión
Pega Customer Service Case Management Edition
2 Módulos
3 Retos
1 h 30 minutos
Pega Customer Service 8.7 -
In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...
Preparation for 1:1 Customer Engagement Implementation
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Misión
Preparation for 1:1 Customer Engagement Implementation
3 Módulos
11 Retos
7 horas 10 minutos
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Learn how to prepare your Pega Customer Decision Hub™ environment to start development right away. Build your own always-on customer brain from the...
Building the customer analytical data model
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Módulo
Building the customer analytical data model
9 Temas
1 h 55 minutos
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Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Building the Customer Insights Cache
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Módulo
Building the Customer Insights Cache
9 Temas
1 h 45 minutos
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Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Implementing and deploying Pega Care Management
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Módulo
Implementing and deploying Pega Care Management
6 Temas
55 minutos
Pega Care Management 8.7 -
In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Management™ application.
Pega Customer Service Case Management Edition introduction
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Módulo
Pega Customer Service Case Management Edition introduction
3 Temas
20 minutos
Pega Customer Service 8.7 -
Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in your existing desktop and...
Preparing Customer Decision Hub for development
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Módulo
Preparing Customer Decision Hub for development
3 Temas
40 minutos
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Discover how to complete the essential setup tasks of the Pega Customer Decision Hub™ application through an automated, end-to-end process by using...
Service requests
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Módulo
Service requests
9 Temas
50 minutos
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This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and...
Working in the Patient 360 profile
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Módulo
Working in the Patient 360 profile
8 Temas
1 h 35 minutos
Pega Care Management 8.7 -
Learn about the key concepts and best practices for configuring Patient 360, including setting the categories for tracking social determinants of...
Adding a new property to an existing entity
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Reto
Adding a new property to an existing entity
4 Tareas
20 minutos
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U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...