Skip to main content

Search

Preparation for 1:1 Customer Engagement Implementation

PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

  • Misión

    PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

    5 Retos

    1 h 30 minutos

    Pega Customer Decision Hub '24.1 Visible to: All users
  • Hands-on Training: Enhancing Customer Engagement with Pega Customer Decision Hub™ 

      Discover how Pega Customer Decision Hub™ solves business problems...

    24.1 Release notes

    • Módulo

      24.1 Release notes

      2 Temas

      25 minutos

      Pega Platform '24.1 Visible to: All users
    • This module provides an overview of the significant changes and improvements in the Pega Infinity™ '24.1 release. Learn about the Pega GenAI™ features...

    Applying NLP for Case classification

    • Módulo

      Applying NLP for Case classification

      1 Tema

      10 minutos

      Pega Platform '24.1 Visible to: All users
    • Pega Process AI™ utilizes Natural Language Processing to automatically categorize and route claims based on customer descriptions, eliminating delays...

    Building the customer analytical data model

    • Módulo

      Building the customer analytical data model

      9 Temas

      1 h 55 minutos

      Visible to: All users
    • Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

    Building the Customer Insights Cache

    • Módulo

      Building the Customer Insights Cache

      9 Temas

      1 h 45 minutos

      Visible to: All users
    • Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

    Digital messaging

    • Módulo

      Digital messaging

      3 Temas

      25 minutos

      Visible to: All users
    • Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

    MLOps

    Next best action and customer interactions

    Pega Customer Decision Hub for Collections

    • Módulo

      Pega Customer Decision Hub for Collections

      6 Temas

      45 minutos

      Pega Customer Service 8.8 Visible to: All users
    • Pega Collections uses the decision-management capabilities of Pega Customer Decision Hub™ to improve the success rate on collections cases. Learn how...

    We'd prefer it if you saw us at our best.

    Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

    Close Deprecation Notice