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Sizing a Pega Platform project
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Módulo
Sizing a Pega Platform project
2 Temas
25 minutos
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Determine project cost and schedule by estimating staffing and timelines with the Estimator tool. The Estimator is a discovery tool that provides an...
The Discover phase and your MLP
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Módulo
The Discover phase and your MLP
12 Temas
1 h 55 minutos
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Discover is the first phase within the Pega Express™ delivery approach, based on design thinking. Design thinking plays a key role and helps your team...
Distributing work to robots
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Módulo
Distributing work to robots
6 Temas
40 minutos
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One of the most crucial elements of using Pega Robot Manager is to ensure that unattended robots have the proper access to its work group and...
Pega Express introduction
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Módulo
Pega Express introduction
3 Temas
20 minutos
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Pega Express™ is a light, design-focused delivery approach that combines Pega's low-code experience, best practices in application development, and...
Enhanced interrogation options
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Módulo
Enhanced interrogation options
6 Temas
45 minutos
Pega Robotic Automation 22.1 -
To perform more complex actions in Pega Robot Studio, you must use different approaches than just the default interrogation options. Robot Studio...
Error resolution and troubleshooting
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Módulo
Error resolution and troubleshooting
4 Temas
30 minutos
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Attended and unattended robots can encounter various issues that affect their performance and task completion. Learn how to identify, resolve, and...
Establishing the robotic infrastructure
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Módulo
Establishing the robotic infrastructure
4 Temas
35 minutos
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A robotics administrator must understand how Pega Robot Manager works in the Enterprise Class Structure of Pega Platform™. Learn how Robot Manager...
Extending Constellation UI options
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Módulo
Extending Constellation UI options
5 Temas
1 h 10 minutos
Pega Platform '23 -
Explore the integration of Constellation with Portals, SDKs, Web Embed, and the Constellation DX API to extend Pega Platform™ functionality beyond the...
Form autofill
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Módulo
Form autofill
3 Temas
20 minutos
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Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...
Guiding a customer service agent with dialogs
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Módulo
Guiding a customer service agent with dialogs
2 Temas
15 minutos
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Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.