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Application structure design
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Módulo
Application structure design
4 Temas
1 h 20 minutos
Pega Platform '23 -
The application structure is the first important design decision to be made by an architect when building Pega enterprise applications, as a well...
Application versioning
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Módulo
Application versioning
1 Tema
15 minutos
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Pega Platform™ provides the ability to preserve a version of an application. To avoid impacting existing functionality on a released application...
Assessing and monitoring quality
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Módulo
Assessing and monitoring quality
6 Temas
1 h 45 minutos
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Coupled with automated unit tests and test suites, monitor the quality of the rules in your Pega Platform™ application to ensure quality before you...
Auto-balancing in Pega Robot Manager
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Módulo
Auto-balancing in Pega Robot Manager
5 Temas
30 minutos
Pega Robot Manager 8.5.2 -
Pega Robot Manager uses Auto-balancing to monitor and move robots between work groups dynamically. Automatic workload balancing reduces the number of...
Automating actions when a property value changes
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Módulo
Automating actions when a property value changes
1 Tema
15 minutos
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Automating actions whenever the value of a property changes allows for more sophisticated case automation.
Background processing
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Módulo
Background processing
4 Temas
50 minutos
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Learn how the background processing capabilities in Pega Platform™ allow you to offload tasks to help improve throughput and efficiency. Learn how to...
Building the customer analytical data model
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Módulo
Building the customer analytical data model
9 Temas
1 h 55 minutos
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Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Building the Customer Insights Cache
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Módulo
Building the Customer Insights Cache
9 Temas
1 h 45 minutos
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Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Business administration
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Módulo
Business administration
7 Temas
45 minutos
Pega Workforce Intelligence -
In this module, learn how to configure the Pega Workforce Intelligence™ portal to meet your business needs. The Administration tab is where you can...
Call transfers
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Módulo
Call transfers
2 Temas
15 minutos
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Learn about the different types of transfers available in Pega Call and how you can transfer a call from one agent to another in the Interaction...