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Pega Voice AI
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Misión
Pega Voice AI
8 Módulos
3 horas 20 minutos
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Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
CSRs receive...
Preparation for 1:1 Customer Engagement Implementation
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Misión
Preparation for 1:1 Customer Engagement Implementation
3 Módulos
11 Retos
7 horas 10 minutos
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Learn how to prepare your Pega Customer Decision Hub™ environment to start development right away. Build your own always-on customer brain from the...
Robotic Solution Development for Citrix
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Misión
Robotic Solution Development for Citrix
3 Módulos
3 Retos
3 horas 35 minutos
Pega Robotic Automation 19.1 -
Developing automations for use in a Citrix environment is a necessary function for many clients. Developing for Citrix means you need to understand...
Senior System Architect
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Misión
Senior System Architect
3 Misiones
11 Módulos
11 Retos
1 day 8 horas 55 minutos
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The Senior System Architect mission continues the journey to increase your knowledge of application development on Pega Platform™. The modules in this...
Access control
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Módulo
Access control
5 Temas
1 h 5 minutos
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Learn how to secure an application using role-based access control, attribute-based access control, and client-based access control.
Activities
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Módulo
Activities
2 Temas
25 minutos
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Learn how to configure activities when appropriate to automate system tasks in Pega Platform™ applications. Additionally, discover when to use an...
Activities and Automations
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Módulo
Activities and Automations
3 Temas
35 minutos
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Learn how to configure activities when appropriate to automate system tasks in Pega Platform™ applications. Discover when to use an Automation...
Adding an external data source to a data type
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Módulo
Adding an external data source to a data type
2 Temas
30 minutos
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Configure data types based on external data models to simplify integration with external systems.
Advanced background processing
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Módulo
Advanced background processing
6 Temas
3 horas 10 minutos
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The design of background processing is crucial for meeting business service-level agreements and automating processes. Background processes require...
Advanced query design
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Módulo
Advanced query design
3 Temas
1 h 35 minutos
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The knowledge of how to configure reports might not be enough to create accurate reports. You can use multiple solutions, one superior to the others...