Search
Creating an email account
-
Reto
Creating an email account
1 Tarea
10 minutos
-
The manager at U+ Bank is struggling to keep up with daily email volume. So, the manager wants to automate replies and notifications in the bank...
Customizing the user interface for agents
-
Reto
Customizing the user interface for agents
2 Tareas
15 minutos
-
You have been asked to make the following changes to the Pega Customer Service user interface, which is displayed when customer service representative...
Training the email bot to understand topics
-
Reto
Training the email bot to understand topics
1 Tarea
15 minutos
-
U+ Bank wants to use Pega Email Bot to respond to customer problems and speed up business processes seamlessly. As a system architect, you are tasked...
Updating a dialog
-
Reto
Updating a dialog
1 Tarea
15 minutos
-
U+ Bank wants their CSRs to be more formal when interacting with customers. You have been asked to update the dialog in the Address Change service...
Cloud Engineering & Administration
-
Instructor Led Training
Cloud Engineering & Administration
5 days
Pega Infinity Pega Flex learning combines Pega Academy’s self-paced content with scheduled instructor-led training (ILT) and faster time-to-value options. -
Prepare for day-to-day engineering operations by learning how to perform system activities in the environments of your Pega Platform™ applications.
L...
DevOps
-
Instructor Led Training
DevOps
2 days
Pega Diagnostic Center -
Prepare for day-to-day engineering operations by learning how to perform system activities in the environments of your Pega Platform™ applications.
D...
Pega Diagnostic Center
-
Instructor Led Training
Pega Diagnostic Center
2 days
-
Prepare for day-to-day engineering operations by learning how to perform system activities in the environments of your Pega Platform™ applications.
P...