In Pega Customer Decision Hub, the system selects a next best action after it considers customer engagement policies, business objectives, and...

Customer journeys are the sum of the experiences that your customers go through when interacting with your organization. Rather than looking at just...

In Pega Customer Decision Hub™, learn how to use Next-Best-Action Designer to build the business issue/group hierarchies for your organization. Create...

Engagement policies are the set of conditions such as eligibility, applicability, and suitability that qualify an offer or a group of offers for a...

Learn how to improve the predictive power of your adaptive models by configuring additional potential predictors in Pega Customer Decision Hub™. For...

The starting population is the potential list of customers you want the brain to consider for always-on outbound customer engagement. Learn how to...

Deploy and assign automation packages to Pega Robot Manager.  Advance packages from development to production deployment levels.

Familiarize yourself with the various application pipelines used in Pega Customer Decision Hub™ implementations to leverage the full power of change...

The Common Data Model uses design patterns for entities and reference data to provide a consistent architecture to enable use of your data across...