Intelligent email

Learn how Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and automate inbound emails.

Intermédiaire

Anglais

Après avoir terminé ce module, vous pourrez :

Define the components of the Pega Email Bot

State how Pega Email Bot integrates with an email channel in Pega Customer Service

Configure suggested replies for email response

Configure keywords for suggested cases

Disponible dans la mission suivante :

Email Bots for Pega Customer Service v1

Rubriques

What is Pega Email Bot?

5 mins

Pega Email Bot in Pega Customer Service

5 mins

Configuring a suggested reply

5 mins

Quiz du module

5 mins