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Module

One-to-one customer engagement

3 Rubriques

30 mins

 Visible to: All users
Débutant
Pega Customer Decision Hub 8.8
Anglais

Familiarize yourself with the one-to-one customer engagement paradigm. Learn about the business problems Pega Customer Decision Hub™ can solve and discover how Pega's omni-channel AI delivers the right action during every customer interaction.

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Après avoir terminé ce module, vous pourrez :

Explain the basics of the Next-Best-Action approach
Describe the purpose of Next-Best-Action Designer and its user interface

Rubriques

Next-Best-Action paradigm

5 mins

One-to-one Customer Engagement paradigm

10 mins

Next-Best-Action Designer

10 mins

Quiz du module

5 mins

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