Pega 1:1 Operations Manager overview

Learn how Pega 1:1 Operations Manager helps streamline the change management processes that affect one-to-one customer engagement orchestrated by Pega Customer Decision Hub™.

Débutant

Anglais

Après avoir terminé ce module, vous pourrez :

Explain the life cycle of a change request.

List the types of change requests.

Describe the various personas involved in change management process.

Disponible dans la mission suivante :

Business Agility in 1:1 Customer Engagement v9

Rubriques

Building your business operations team

5 mins

Lifecycle of a change request

5 mins

Change request types

5 mins

Quiz du module

5 mins