Module

Creating a Case from email

3 Rubriques

25 mins

Visible par : All users

Applies to: Pega Customer Service '25

Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

Intermédiaire

Anglais

Après avoir terminé ce module, vous pourrez :

Map key information in email content to case properties

Configure a Create Case routing rule

Test inbound email to verify that case properties are populated from email content

Case creation overview

5 mins

Automatic AI mapping of entities for Email Bot

5 mins

Creating a Case from email

10 mins

Quiz du module

5 mins

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