Search
Dev Studio – Übersicht
-
Module
Dev Studio – Übersicht
2 Rubriques
20 mins
-
Mit Dev Studio können Entwickler das im App Studio konfigurierte Anwendungsverhalten erweitern. Erfahren Sie, wie Sie mit Dev Studio die Konfiguration...
Sizing a Pega Platform project
-
Module
Sizing a Pega Platform project
2 Rubriques
25 mins
-
Determine project cost and schedule by estimating staffing and timelines with the Estimator tool. The Estimator is a discovery tool that provides an...
Email bot cases and responses
-
Module
Email bot cases and responses
2 Rubriques
25 mins
Pega Platform 8.8 -
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Email Manager portal
-
Module
Email Manager portal
6 Rubriques
55 mins
-
The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...
Intelligent routing
-
Module
Intelligent routing
4 Rubriques
1h
Pega Platform 8.8 -
Pega Email Bot™ can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Monitoring your contact center with Insights
-
Module
Monitoring your contact center with Insights
2 Rubriques
15 mins
-
Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Pega Email Bot configuration
-
Module
Pega Email Bot configuration
3 Rubriques
45 mins
Pega Platform 8.8 -
Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and automate...
Role of a Pega Business Architect
-
Module
Role of a Pega Business Architect
2 Rubriques
30 mins
-
The Pega Business architect serves as a liaison between the business function and the technical development team to ensure that the Pega solution...
Security Checklist awareness
-
Module
Security Checklist awareness
1 Rubrique
20 mins
Platform -
- What is the Security Checklist?
- How do I access the Security Checklist?
- How to use the Security Checklist?/What is the purpose?
- What happens if I...
Refining an Agile Workbench backlog
-
Défi
Refining an Agile Workbench backlog
5 Tâches
30 mins
-
Stakeholders at GoGoRoad want to develop a new roadside assistance application to streamline operations for customer roadside assistance requests...