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Exploring suggested next best actions in a contact center

  • Défi

    Exploring suggested next best actions in a contact center

    2 Tâches

    10 mins

    Pega Customer Service 8.8 Visible to: All users
  • U+ Bank, a retail bank, created rich and rewarding experiences for its customers by presenting personalized next-best-action recommendations to...

Importing customer data from a CSV

  • Défi

    Importing customer data from a CSV

    2 Tâches

    10 mins

    Visible to: All users
  • U+ Bank wants to improve the experience of its customers with predictive and adaptive analytical models that drive personalized decisions. Following...

Integrating external customer service data

Leveraging reports in the contact center

Refactoring an existing service request type with a parallel flow

  • Défi

    Refactoring an existing service request type with a parallel flow

    4 Tâches

    15 mins

    Pega Customer Service 8.7 Visible to: All users
  • U+ Insurance wants to update their File a Complaint service request to be DX compliant. The update allows a regional team of CSRs to submit DX...

Setting up data ingestion

Setting up integration to store data into Pega using realtime REST JSON

  • Défi

    Setting up integration to store data into Pega using realtime REST JSON

    8 Tâches

    1h

    Pega Customer Decision Hub 8.7 Visible to: All users
  • MyOrg has decided to partner with Pega to better support their ability to sell their software by introducing a new integration component that will...

Suggesting a service case using Customer Decision Hub

Updating a dialog

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