Search
Configuring an application overlay
-
Module
Configuring an application overlay
2 Rubriques
15 mins
-
An application overlay defines the scope in which business users can implement business changes, such as managing actions or modifying business rules...
Configuring and running simulation tests
-
Module
Configuring and running simulation tests
10 Rubriques
2 heures
Pega Customer Decision Hub 8.5 -
Running simulations helps you understand the effect of business changes on your decision management framework. Simulations enable you to derive useful...
Configuring Case Views
-
Module
Configuring Case Views
5 Rubriques
10 mins
Pega Platform '24 -
Learn how to configure various Case Views, including tabs, utilities, and the Summary View. Discover what each View is used for in a Case, as well as...
Configuring chat queues and routing
-
Module
Configuring chat queues and routing
5 Rubriques
40 mins
-
You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...
Configuring common phrases for agents
-
Module
Configuring common phrases for agents
1 Rubrique
10 mins
-
Learn how to provide customer service agents with a set of common phrases so that the agents can insert preapproved phrases into their responses to...
Configuring Constellation applications
-
Module
Configuring Constellation applications
7 Rubriques
1h 33 mins
Pega Platform 8.8 -
Note: In an effort to simplify concepts and improve understanding about feature improvements, Pega has bundled all new UI technology under a new name...
Configuring core application features in Constellation
-
Module
Configuring core application features in Constellation
4 Rubriques
40 mins
-
Learn to configure core application features in Constellation. Explore landing pages, default landing page, widgets, Insights, and theming.
Configuring Cosmos React applications
-
Module
Configuring Cosmos React applications
7 Rubriques
1h 33 mins
Pega Platform 8.7 -
In this module, learn to configure Cosmos React applications on the Constellation JS architecture. Explore the following aspects of Cosmos React and...
Configuring customer verification
-
Module
Configuring customer verification
2 Rubriques
20 mins
-
The Customer verification feature provides a pool of security questions that a customer service representative (CSR) can use to verify customer...
Configuring Digital Messaging Manager
-
Module
Configuring Digital Messaging Manager
8 Rubriques
1h 10 mins
-
The Digital Messaging Manager lets you add chat connections and social messaging platforms to your Digital Messaging channel interface. The Digital...