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Email Bots for Pega Customer Service

Pega Digital Messaging

  • Mission

    Pega Digital Messaging

    7 Modules

    5 Défis

    3 heures 54 mins

    Pega Customer Service 8.6 Visible to all users
  • Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...

Creating a case from email

Deployment Manager

  • Module

    Deployment Manager

    4 Rubriques

    38 mins

    All Products Visible to all users
  • This module describes the components in Deployment Manager architecture. Define and identify the components of Deployment Manager and recognize all...

Designing reports with multiple sources

Gaining insight into business efficiency

Routing email based on content

  • Module

    Routing email based on content

    3 Rubriques

    25 mins

    Visible to all users
  • Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Training the email bot

  • Module

    Training the email bot

    2 Rubriques

    20 mins

    Visible to all users
  • Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...

Creating a case from an email

Creating reports that combine data from multiple classes

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